Privacy Policy

1. Introduction

Changewiser AG ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use ChangeWiser ("the Service").

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using the Service:

• Account Information: Name, email address, password, organization details
• Profile Information: Job title, department, contact information
• Project Data: Change management projects, stakeholder information, communications, and related content you create or upload
• Communications: Information you provide when contacting our support team

2.2 Automatically Collected Information

When you access the Service, we automatically collect:

• Usage Data: Features used, pages viewed, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent where required)

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Contract Performance: Processing necessary to provide the Service
• Legitimate Interests: Improving our Service, preventing fraud, ensuring security
• Consent: Marketing communications and optional features
• Legal Obligations: Compliance with applicable laws

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Within Your Organization: With other users in your organization as necessary for collaboration
• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, customer support)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@changewiser.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features.

Types of cookies we use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

11. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.